Don't Let Your
Landlord Keep
Your Bond.
We help Sydney and Melbourne tenants claim back every dollar of their rental bond — with a professional checkout report that stands up to scrutiny.
Moving out is stressful.
Losing your bond shouldn't be.
Unfair damage claims
Your landlord is claiming for things that were already damaged when you moved in. Without proof, you're on the back foot.
Unclear expectations
You don't know what condition the property needs to be in. The rules around fair wear and tear feel deliberately vague.
Money left on the table
You're worried you'll lose part of your bond and not know why — or feel like it's not worth the fight. It is.
Here's how BondBack Hero works
Tell us about
your property
Answer a few quick questions about your rental, the condition report, and any issues you've spotted.
Get your
checkout report
We prepare a professional checkout report documenting the property's condition with evidence that holds up.
Claim your bond
with confidence
Submit your report to your landlord or agent and get your full bond back — no stress, no guesswork.
Tenants trust BondBack Hero
My agent tried to claim $800 for carpet stains that were there when I moved in. BondBack Hero's report shut that down in two days. Got every cent back.
I had no idea what fair wear and tear actually meant until BondBack Hero explained it. The checkout report was thorough and professional — my landlord didn't argue.
Worth every dollar. I was about to just accept a $500 deduction because I couldn't be bothered fighting it. BondBack Hero made it easy and I got the full amount back.
Simple, transparent pricing
Choose the level of support that suits your situation.
Self-Service
Ideal for tenants who want to understand the risks and prefer to handle the cleaning themselves
One-time payment
- Pre-handover virtual assessment
- Professional email template for agent communication
- Side-by-side photographic comparison
- Fair wear & tear guide
- VCAT-ready checklist
- Email & text support
Professional
DIY cleaning for most areas with expert guidance and targeted professional cleaning for high-risk zones
Based on property size
- Pre-handover virtual assessment
- Direct communication with property agent
- Evidence-based checkout report
- Targeted 1–2 spot cleaning of high-risk areas (e.g. oven, rangehood, shower limescale)
- Professional carpet steam cleaning with agent-required receipt
- Cleaning completion certificate (with ABN receipt)
- Phone support
Premium Bond Guardian
Full-service, worry-free bond recovery solution with 100% bond-back guarantee
Full-service bond recovery
- 100% Bond-Back Guarantee
- Pre-handover virtual assessment
- Direct dispute mediation with agent
- Professional checkout report
- Comprehensive professional end-of-lease clean
- Cleaning completion certificate (with ABN receipt)
- Priority phone support
BondBack Hero is a professional cleaning and property inspection service. We do not provide legal advice or legal representation. Our services are based on the cleaning standards required by the Residential Tenancies Act 1997 (VIC).
Common questions
A checkout report documents the condition of your rental property when you move out. It provides timestamped, evidence-backed proof of how you left the property — which is crucial if your landlord or agent disputes your bond claim. Without one, it's your word against theirs.
Fair wear and tear is the natural deterioration that happens from normal, everyday use — things like minor scuffs on walls, faded curtains, or light carpet wear in high-traffic areas. Damage, on the other hand, goes beyond normal use — like holes in walls, burns, or broken fixtures. Your landlord cannot claim your bond for fair wear and tear under NSW and VIC tenancy law.
Right now, we're focused on NSW and VIC because tenancy law varies by state. Our reports are tailored to the Residential Tenancies Acts in those two states. We're planning to expand to Queensland and other states soon — register your interest and we'll let you know when we launch in your area.
If your landlord or agent refuses to release your bond even after receiving your checkout report, our Bond Advocate plan includes direct negotiation on your behalf. If it still can't be resolved, we'll help you prepare for a tribunal hearing at NCAT (NSW) or VCAT (VIC) with all the documentation you need. Most disputes are resolved well before that stage.
Our Self-Service plan starts at $39 and includes a pre-handover virtual assessment, professional email templates, and a VCAT-ready checklist. The Professional plan ranges from $99 to $249 based on your property size and includes targeted spot cleaning, carpet steam cleaning, and an evidence-based checkout report. For tenants who want a worry-free experience, our Premium Bond Guardian plan ranges from $249 to $549 and comes with a 100% bond-back guarantee.
We typically deliver professional checkout reports within 48 hours of receiving your information. Once you submit the report to your landlord or agent, most bond disputes are resolved within 1 to 2 weeks. Complex cases that require tribunal preparation may take longer, but our Bond Advocate team will guide you through every step.
Yes, you can still benefit from a checkout report after moving out. While it is most effective when prepared before or immediately after you vacate, we can still assess your situation and build a case using available evidence such as your condition report, photos, and correspondence with your landlord or agent.
Absolutely. Our Bond Advocate plan is specifically designed for tenants already in a dispute. We can review your case, prepare supporting documentation, draft response letters to your landlord or agent, and help you get ready for tribunal proceedings at NCAT or VCAT if it comes to that.
Your bond is worth fighting for.
Don't leave money on the table. Get the professional support you need to claim back what's yours.